Terms and Conditions:

1. Introduction

Welcome to E-hail Connect SA. By accessing or using our website and related services (“the Platform”), you agree to comply with these Terms & Conditions (“Terms”). Please read them carefully.
If you do not agree, do not use or register on the Platform.

2. Who We Are

E-hail Connect SA is a digital platform that connects licensed e-hailing drivers with individuals or businesses that own vehicles suitable for e-hailing use.
We do not employ drivers, do not own vehicles, and do not operate any e-hailing or transport service ourselves.
We act solely as an information and connection platform to facilitate introductions between drivers and car owners.

3. Account Registration and Eligibility

To register and use the Platform, you must:

• Be at least 18 years old.

• Provide accurate, complete, and current information.

• Maintain the confidentiality of your login credentials.

• Be legally eligible to work or contract as a driver, or to offer vehicles for commercial e-hailing use.

You are responsible for all activity under your account.

4. Platform Purpose and Limitations

E-hail Connect SA enables users to:

• Create profiles as drivers seeking employment or vehicle use; or

• Create profiles as car owners or businesses seeking to employ drivers.

We do not:

• Guarantee employment, partnerships, or income.

• Conduct background, credit, or criminal checks unless explicitly stated.

• Mediate or enforce agreements between users.

All contracts, payments, and terms between a driver and a car owner/business are independent of E-hail Connect SA and should be recorded in a separate written agreement between the parties.

5. User Responsibilities

All users agree to:

• Provide accurate and lawful information.

• Comply with all relevant South African laws, including labour, tax, licensing, and transport regulations.

• Use the Platform only for legitimate recruitment, employment, or vehicle-use matching related to e-hailing.

• Not post misleading, fraudulent, or illegal information.

6. Risk, Fraud, and Disclaimer

a. You acknowledge that use of the Platform carries inherent risks, including potential fraud, theft, or misrepresentation by other users.
b. E-hail Connect SA is not responsible for any loss, damage, or harm arising from dealings between users, including scams, theft, vehicle damage, or non-payment.
c. We may, at our discretion, suspend or remove users suspected of misconduct, but we do not guarantee to identify or prevent all fraudulent activity.
d. Users should perform their own due diligence before entering any agreement, such as verifying identification, driver’s licences, or vehicle ownership.

7. Limitation of Liability

To the maximum extent permitted by South African law:

• E-hail Connect SA and its officers, directors, employees, and agents are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

• Our total liability, if any, shall not exceed the total fees paid by you to E-hail Connect SA in the 12 months before the event giving rise to a claim (if applicable).

8. Compliance with South African E-Hailing Laws

Users must comply with the National Land Transport Act (NLTA) and any related regulations that govern e-hailing operations.

• Drivers must ensure they possess valid professional driving permits (PrDP) and comply with applicable city/municipal licensing.

• Vehicle owners must ensure their vehicles meet roadworthiness, insurance, and operator licensing standards.
  E-hail Connect SA assumes no responsibility for verifying or enforcing these requirements unless explicitly stated.

9. Privacy and Data Protection (POPIA Compliance)

a. We collect, store, and process personal information (such as name, ID, contact details, and qualifications) for the purpose of enabling connections between drivers and vehicle owners.
b. We comply with the Protection of Personal Information Act (POPIA) and take reasonable measures to protect personal data against unauthorised access, loss, or misuse.
c. You have the right to access, correct, or delete your personal information under POPIA by contacting our Information Officer.
d. Although we maintain secure systems, no platform is completely risk-free; by using E-hail Connect SA, you accept the residual risks of online data transmission.

For more details, see our Privacy Policy.

10. Payments and Fees

Access to certain features of the Platform may require payment of service fees (for example, premium listings or verification services).
All fees are displayed clearly before payment. Fees are non-refundable, except where required by South African consumer protection law.

11. Suspension and Termination

We may suspend or terminate user accounts that:

• Violate these Terms;

• Are linked to fraudulent, misleading, or unlawful activity; or

• Cause harm to other users or to the Platform.

Users may deactivate their account at any time via the account settings page.

12. Intellectual Property

All intellectual property on the Platform (including trademarks, logos, software, and design) is owned by or licensed to E-hail Connect SA.
You may not copy, reproduce, or distribute our content without written permission.

13. Updates to These Terms

We may revise these Terms periodically. Material changes will be communicated via the website or email.
Continued use of the Platform after such notice constitutes your acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising shall be resolved in the courts of South Africa, unless otherwise agreed in writing.

Privacy Policy:

1. Introduction

E-hail Connect SA (“we”, “our”, “us”) values your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services (“the Platform”).

By registering or using our Platform, you consent to the processing of your personal information in accordance with this Policy and the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Who We Are

E-hail Connect SA is an online platform that connects drivers seeking e-hailing employment with vehicle owners or businesses offering vehicles for e-hailing use.
We operate as a facilitator, not an employer, transport operator, or vehicle owner.

3. Personal Information We Collect

We collect and process only the information necessary for the Platform to function properly and to protect all users.

Depending on your role (driver or car owner), this may include:

For Drivers:

• Full name, contact details (email, phone number)

• ID number or driver’s licence number

• Professional Driving Permit (PrDP) and other credentials

• Address and location details (if provided)

• Employment history or references

• Profile photo (optional)

For Vehicle Owners / Businesses:

• Full name or business name

• Contact details (email, phone number)

• Vehicle details (registration, model, year, licence disc info)

• Proof of ownership (optional)

• Business registration details (if applicable)

Automatically Collected Information:

• Browser type, IP address, and usage data (to improve site performance)

• Cookies (see section 10)

4. How We Use Your Information

We use your personal information for legitimate business purposes, including:

1. To create and manage user profiles

2. To match drivers with suitable vehicle owners or employers

3. To verify identity, licensing, and eligibility

4. To communicate with you about platform updates or account issues

5. To improve the functionality and security of the Platform

6. To comply with legal and regulatory requirements under South African law

7. To prevent and detect fraud, scams, or unauthorised activity

We do not sell, rent, or trade your personal information to third parties.

5. Legal Basis for Processing (POPIA Section 11)

We process personal information only when:

• You have given consent, or

• Processing is necessary to perform a service or contract you’ve entered into (e.g. connecting drivers and vehicle owners), or

• We have a legal obligation to retain or report certain data (e.g. safety or licensing compliance).

6. Information Sharing

We may share your personal information only in these cases:

• With other users (e.g. driver details shared with vehicle owners when you apply for a position)

• With service providers who assist us in operating the Platform (e.g. hosting or payment services)

• When required by law or a lawful government request

• During mergers, acquisitions, or restructuring, subject to confidentiality

All third-party processors are bound by confidentiality and POPIA-compliant agreements.

7. Data Security

We implement appropriate technical and organisational security measures to protect personal information from loss, misuse, unauthorised access, or alteration.

Examples include:

• Encrypted database storage

• Access controls for staff and administrators

• Regular security audits

However, no online system is 100% secure — by using the Platform, you acknowledge and accept this residual risk.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, or as required by law.
You may request deletion of your data once your account is closed, unless retention is legally required.

9. Your Rights Under POPIA

You have the following rights:

• Access: Request a copy of the information we hold about you.

• Correction: Request correction of inaccurate or outdated information.

• Deletion: Request deletion of personal data, where legally allowed.

• Objection: Object to certain types of processing (such as marketing).

• Withdrawal of consent: You may withdraw consent at any time.

Requests can be sent to our Information Officer (see section 13).

10. Cookies and Tracking

Our Platform uses cookies and similar technologies to:

• Keep you signed in

• Analyse traffic and usage trends

• Improve website performance

You can disable cookies through your browser, but some features may not work properly.

11. International Transfers

We primarily store data within South Africa.
If data is transferred outside the country (e.g. cloud hosting), we ensure that the receiving party adheres to adequate data protection standards consistent with POPIA.

12. Children’s Privacy

Our services are not intended for persons under 18 years old.
We do not knowingly collect personal information from minors.
If you believe a child has registered, please contact us immediately for removal.

14. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on our website with the updated “Last Updated” date.
Continued use of the Platform means you accept the revised Policy.

Refund Policy

E-hail Connect SA is a digital platform that provides online services, including but not limited to profile listings, access to job or opportunity postings, and platform features that connect drivers with vehicle owners or businesses.

No Refunds Policy

All payments made to E-hail Connect SA are final and non-refundable.

Once a payment has been successfully processed, no refunds will be issued under any circumstances, including but not limited to:

• Failure to secure employment or a driving opportunity

• Dissatisfaction with the Platform or its features

• Account suspension or termination due to breach of our Terms & Conditions

• User error, including incorrect subscription or payment selection

• Inactivity or non-use of the Platform

• Withdrawal from the Platform after payment

Service-Based Nature of the Platform

By making a payment, you acknowledge that:

• You are paying for access to digital services, not guaranteed outcomes or employment.

• E-hail Connect SA does not guarantee job placement, income, or business opportunities.

• The availability of opportunities depends on third-party users and market conditions beyond our control.

Legal Compliance

This Refund Policy is drafted in accordance with applicable South African law. Where the Consumer Protection Act (CPA) allows for exceptions to refunds for digital services that have already been accessed or activated, E-hail Connect SA relies on those provisions.

Acceptance of Policy

By completing a payment on the Platform, you confirm that you:

• Have read and understood this Refund Policy

• Agree that no refunds will be granted under any circumstances

Terms of Service

1. Acceptance of Terms

By accessing, registering on, or using the E-hail Connect SA website and related services (“Platform”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Refund Policy.
If you do not agree to these Terms, you must not use the Platform.

2. Description of the Platform

E-hail Connect SA is an online connection platform that enables:

• Drivers to create profiles and seek e-hailing-related employment opportunities; and

• Vehicle owners or businesses to identify and engage drivers for e-hailing operations.

E-hail Connect SA does not provide transport services, does not own vehicles, and does not operate as a ride-hailing company.

3. No Employment Relationship

a. E-hail Connect SA is not an employer, labour broker, recruiter, or agent.
b. Registration or use of the Platform does not guarantee employment, income, or placement.
c. Any employment, lease, partnership, or contractual relationship is strictly between the driver and the vehicle owner or business.
d. E-hail Connect SA is not a party to any such agreements and bears no responsibility for their terms, performance, or enforcement.

4. Eligibility and Account Registration

To use the Platform, you must:

• Be at least 18 years of age;

• Provide accurate, current, and lawful information;

• Maintain the confidentiality of your login credentials.

You are responsible for all activity conducted through your account.

5. User Responsibilities

All users agree to:

• Comply with all applicable South African laws, including labour, transport, licensing, and tax regulations;

• Ensure all documents provided (e.g. licences, permits, vehicle details) are valid and lawful;

• Conduct their own due diligence before entering into any agreement with another user;

• Use the Platform only for lawful purposes related to e-hailing employment connections.

6. Risk Acknowledgement and Disclaimer

a. You acknowledge that use of the Platform involves inherent risks, including but not limited to fraud, misrepresentation, theft, non-payment, or contractual disputes.
b. E-hail Connect SA does not verify, endorse, or guarantee the identity, conduct, suitability, or legality of any user.
c. We are not responsible or liable for any loss, damage, injury, or dispute arising from interactions or agreements between users.
d. Users are encouraged to independently verify identities, licences, and documentation before proceeding with any arrangement.

7. Limitation of Liability

To the fullest extent permitted by South African law:

• E-hail Connect SA shall not be liable for any indirect, incidental, consequential, or economic loss arising from use of the Platform.

• Our total liability, if any, shall not exceed the amount paid by the user to E-hail Connect SA in the twelve (12) months preceding the claim.

8. Fees, Payments, and No Refunds

a. Certain features or services on the Platform may require payment.
b. All payments are final and non-refundable under all circumstances, as outlined in our Refund Policy.
c. Payment grants access to platform services only and does not guarantee employment or outcomes.

9. Suspension and Termination

E-hail Connect SA reserves the right to suspend or terminate accounts that:

• Breach these Terms;

• Engage in fraudulent, misleading, or unlawful conduct;

• Pose a risk to other users or the Platform.

Termination does not entitle the user to any refund.

10. Privacy and Data Protection (POPIA)

We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA).
By using the Platform, you consent to the lawful processing of your personal information as described in our Privacy Policy.

We take reasonable technical and organisational measures to protect personal data but cannot guarantee absolute security.

11. Intellectual Property

All content, trademarks, logos, software, and designs on the Platform are owned by or licensed to E-hail Connect SA.
You may not copy, reproduce, or distribute any content without prior written consent.

12. Amendments to Terms

We may update these Terms from time to time.
Continued use of the Platform after changes are published constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from or related to these Terms shall be subject to the jurisdiction of South African courts.

1. Acceptable Use Policy

1. Purpose

This Acceptable Use Policy (“AUP”) governs how users may access and use the E-hail Connect SA platform.
Its purpose is to ensure the Platform is used lawfully, safely, and for its intended purpose of connecting drivers with vehicle owners or businesses for e-hailing opportunities.

2. Permitted Use

Users may use the Platform only to:

• Create truthful profiles as drivers or vehicle owners/businesses

• Seek or offer lawful e-hailing employment opportunities

• Communicate respectfully and professionally with other users

3. Prohibited Conduct

You may not use the Platform to:

• Create fake, misleading, or impersonated profiles

• Upload false, expired, or forged documents

• Engage in scams, fraud, theft, or misrepresentation

• Harass, threaten, abuse, or discriminate against other users

• Collect or misuse other users’ personal information

• Post illegal, offensive, or inappropriate content

• Circumvent security features or access restricted areas

• Use the Platform for any unlawful purpose

4. Enforcement

E-hail Connect SA reserves the right to:

• Remove content that violates this Policy

• Suspend or permanently terminate accounts without prior notice

• Report unlawful conduct to relevant authorities where required

5. No Obligation to Monitor

While we may monitor usage for compliance, we are not obligated to monitor all activity or verify all content posted by users.

6. Acceptance

By using the Platform, you agree to comply with this Acceptable Use Policy.

2. Vehicle Owner / Business Disclaimer

1. Platform Role

E-hail Connect SA provides a digital platform to connect vehicle owners or businesses (“Owners”) with drivers seeking e-hailing opportunities.
We do not employ drivers, own vehicles, or operate transport services.

2. No Guarantee of Driver Conduct

E-hail Connect SA:

• Does not guarantee the honesty, reliability, competence, or suitability of any driver

• Does not conduct comprehensive background or criminal checks unless explicitly stated

• Does not endorse or recommend any driver

3. Owner Responsibilities

Vehicle owners and businesses are solely responsible for:

• Verifying driver identity, licences, permits, and experience

• Ensuring compliance with labour, tax, and transport laws

• Vehicle insurance, licensing, and roadworthiness

• Drafting and enforcing employment or lease agreements

4. Limitation of Liability

E-hail Connect SA shall not be liable for:

• Vehicle damage or loss

• Theft, misuse, or accidents involving vehicles

• Employment disputes, non-performance, or misconduct by drivers

• Financial loss or reputational harm

5. Risk Acceptance

By using the Platform, Owners acknowledge and accept all risks associated with engaging drivers sourced through the Platform.

3. Indemnity Policy

1. Indemnification Obligation

By using the E-hail Connect SA Platform, you agree to indemnify, defend, and hold harmless E-hail Connect SA, its directors, officers, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Platform

• Your breach of any policy or Terms of Service

• Any dispute between you and another user

• False or misleading information provided by you

• Your violation of any law or regulation

2. Third-Party Claims

This indemnity applies to:

• Claims brought by other users

• Claims by vehicle owners, drivers, or businesses

• Claims arising from employment, contractual, or operational disputes

3. Survival

This indemnity obligation survives termination or suspension of your account and continued use of the Platform.

4. Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help improve functionality, security, and user experience.

2. How We Use Cookies

E-hail Connect SA uses cookies to:

• Enable core website functionality

• Remember user preferences and login sessions

• Analyse website traffic and performance

• Improve security and detect fraudulent activity

3. Types of Cookies Used

• Essential cookies: Required for the Platform to function properly

• Analytics cookies: Help us understand how users interact with the site

• Functional cookies: Improve usability and personalisation

We do not use cookies to sell personal data.

4. Managing Cookies

You may control or disable cookies through your browser settings.
Disabling cookies may affect certain features of the Platform.

5. Third-Party Cookies

Some cookies may be set by trusted third-party services (such as analytics or hosting providers). These third parties are required to comply with applicable data protection laws.

6. Consent

By continuing to use the Platform, you consent to the use of cookies as described in this Policy.